Terms and Conditions
Terms and Conditions for Man with Van South Wimbledon
These Terms and Conditions set out the basis on which Man with Van South Wimbledon provides removal and related services within South Wimbledon and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 References to we, us, and our mean Man with Van South Wimbledon, providing man and van, removal, and associated services.
1.2 References to you and your mean the customer who books or uses our services.
1.3 Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services we provide.
1.4 Property means any goods, furniture, personal belongings, equipment, or items that you ask us to move, handle, or transport.
1.5 Service area means South Wimbledon and surrounding areas in which we operate our man with van services.
2. Scope of Services
2.1 We provide man and van and small-scale removal services for domestic and commercial customers within our service area. This may include collection, loading, transportation, unloading, and placement of items at your specified destination.
2.2 The exact scope of services, including locations, size of vehicle, number of staff, and estimated time, will be agreed at the time of booking based on your description of the work required.
2.3 We do not provide services that require specialist licences or equipment unless expressly agreed in writing. This includes but is not limited to the transportation of hazardous materials, illegal goods, live animals, or perishable goods requiring temperature control.
3. Booking Process
3.1 You may request a quotation or make a booking by contacting us through our accepted communication channels. We will request accurate information about the nature and quantity of items to be moved, access conditions, addresses, dates, and preferred times.
3.2 All quotations are based on the information you provide. It is your responsibility to ensure that this information is complete and accurate. If the information is incorrect or incomplete, we reserve the right to amend the quotation or charge additional fees to reflect the actual work required.
3.3 A booking is only confirmed once we have formally accepted it and, where applicable, you have paid any required deposit. Until confirmation is provided, dates and times remain subject to availability and may change.
3.4 We may decline or cancel a booking at our discretion, for example where the requested work is not feasible, safe, lawful, or compatible with our services.
4. Quotations and Pricing
4.1 Quotations may be provided on a fixed price basis or an hourly rate basis, depending on the nature of the job. This will be made clear to you at the time of booking.
4.2 Fixed price quotations are based on the information you provide and reasonable access at collection and delivery addresses. If additional work, waiting time, or special handling is required that was not disclosed at the time of quotation, extra charges may apply.
4.3 Hourly rate jobs are charged from the agreed start time or arrival time at the pick-up address, whichever is earlier, until completion of the job, including any agreed travel time, waiting time, or delays beyond our reasonable control.
4.4 Additional charges may apply for congestion zones, tolls, parking fees, ferry charges, fuel surcharges for longer distances, and out-of-hours work such as late evenings, weekends, or public holidays.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due on completion of the service on the day of the move. We reserve the right to request a deposit or full payment in advance for certain bookings, such as long-distance removals or large jobs.
5.2 Accepted payment methods will be communicated at the time of booking. You are responsible for ensuring that you have the means to pay on the day of service.
5.3 If payment is not made when due, we may charge reasonable late payment fees and interest in accordance with applicable law. We may also retain possession of some or all of your property until full payment is received.
5.4 For business customers, payment terms may be agreed separately in writing. In the absence of such an agreement, payment is due immediately on completion of the service.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations or substantial changes to the date, time, or scope of work may be subject to charges.
6.2 Where you cancel a booking more than 48 hours before the agreed start time, any deposit paid may be refundable or transferable at our discretion, subject to any non-recoverable costs we have incurred.
6.3 Where you cancel within 48 hours of the agreed start time, we reserve the right to retain part or all of any deposit paid and to charge a cancellation fee reflecting our lost time and any costs incurred.
6.4 Where we need to amend or cancel a booking due to circumstances beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, or safety concerns, we will try to offer an alternative time and date. Our liability in these circumstances will be limited to the refund of any payments you have made for the affected booking, without further compensation.
7. Your Responsibilities
7.1 You are responsible for ensuring that:
a) You have full authority to move the items in question, and that they are not stolen, illegal, or otherwise prohibited.
b) All items are properly packed and prepared for transport, unless packing services have been specifically requested and agreed.
c) Fragile, valuable, or delicate items are clearly identified and suitably packed to minimise risk of damage.
d) Access to the collection and delivery addresses is safe, legal, and suitable for our vehicle and staff, including clear instructions on parking and entry.
e) All items to be moved are ready at the agreed start time, and that you or your authorised representative is present throughout the move to provide instructions and sign any necessary documents.
7.2 You must not ask our staff to move items that are excessively heavy, unsafe, or that could reasonably be expected to cause injury or damage without prior disclosure. We may refuse to move such items or require you to arrange specialist assistance.
8. Our Responsibilities
8.1 We will exercise reasonable care and skill in providing our services, and we will take reasonable steps to transport your property safely between the agreed locations.
8.2 We will use appropriately maintained vehicles suitable for the type of removal requested, and our staff will handle your items with reasonable care.
8.3 We will endeavour to arrive at the agreed time, but timings are estimates and may be affected by traffic, weather, or other factors beyond our control. We will keep you informed of significant delays where possible.
9. Liability and Limitations
9.1 We are not liable for any loss or damage to property unless it is caused by our negligence or breach of these Terms and Conditions.
9.2 Our liability for loss or damage to your property, arising from a single event or connected events, is limited to a reasonable amount having regard to the value of the goods moved and the price of the services, unless a higher limit is expressly agreed in writing before the move.
9.3 We are not liable for:
a) Loss or damage arising from your failure to properly pack or protect items.
b) Loss or damage to items of a fragile, delicate, or easily damaged nature, including but not limited to glass, china, artwork, electronics, and antiques, unless we have specifically agreed to pack and protect such items.
c) Loss or damage to items with pre-existing defects, wear, or damage.
d) Indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress.
9.4 You must inspect your items upon completion of the service and notify us of any visible damage or loss as soon as reasonably practicable. Any claims should be made within a reasonable time frame with evidence of the alleged damage.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
10. Insurance
10.1 We may hold appropriate insurance in connection with the provision of our services, subject to the terms, exclusions, and limits of any policy we maintain.
10.2 You are strongly advised to arrange your own insurance cover for your property during removal and transit, particularly for high-value or fragile items, as our liability is limited as set out in these Terms and Conditions.
11. Parking, Access, and Delays
11.1 You are responsible for arranging suitable parking and access for our vehicle at both collection and delivery addresses, and for complying with any local restrictions or requirements.
11.2 Any parking charges, fines, or penalties incurred because of inadequate information or arrangements relating to access or parking may be charged to you.
11.3 If our staff are delayed due to issues beyond our control, such as waiting for keys, lack of access, or your late arrival, we may charge for additional waiting time or reschedule part of the work.
12. Waste and Disposal Regulations
12.1 We operate in compliance with applicable waste, environmental, and disposal regulations. We do not carry or dispose of controlled, hazardous, or prohibited waste.
12.2 If you request that we dispose of unwanted items, this must be agreed in advance and will be subject to additional charges. We will only dispose of waste at authorised facilities in accordance with relevant regulations.
12.3 You must not include hazardous, flammable, corrosive, or otherwise dangerous materials in any items provided for removal or disposal, unless expressly agreed in writing and in compliance with all legal requirements.
12.4 If we discover that you have provided prohibited or hazardous waste without proper notification, we may refuse to move such items, return them to you, or arrange lawful disposal at your cost, and we may terminate the service immediately.
13. Customer Conduct and Safety
13.1 You must treat our staff with respect and must not engage in abusive, threatening, or unsafe behaviour. We reserve the right to withdraw our staff and terminate the service if they feel threatened or unsafe.
13.2 For health and safety reasons, you should not assist with lifting or carrying heavy items unless expressly agreed with our staff on the day, and then only at your own risk.
14. Force Majeure
14.1 We will not be liable for any delay in performing, or failure to perform, any of our obligations under these Terms and Conditions if such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include but are not limited to extreme weather, accidents, road closures, strikes, civil unrest, or acts of government.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as possible so that we can try to resolve the issue promptly.
15.2 We will investigate complaints in good faith and may request further information or evidence from you to assess the matter.
15.3 Where disputes cannot be resolved directly, both parties agree to consider reasonable methods of alternative dispute resolution before initiating formal legal proceedings.
16. Changes to these Terms and Conditions
16.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, applicable law, or business practices.
16.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By proceeding with a booking and using the services of Man with Van South Wimbledon, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
