Privacy Policy
Man with Van South Wimbledon Privacy Policy
This Privacy Policy explains how Man with Van South Wimbledon collects, uses, discloses, and protects personal data in connection with our services. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where relevant. This Privacy Policy applies to all Man with Van South Wimbledon customers and prospective customers within our operating area.
1. Data Controller
Man with Van South Wimbledon is the data controller for the personal data processed in connection with our services. This means we determine the purposes and means of processing your personal data. Where we engage third parties to process data on our behalf, they act as data processors and are bound by contractual obligations to protect your information.
2. Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, make a booking, or use our services:
Identification and contact details, such as your name, address, pick-up and delivery addresses, and other contact details you provide.
Booking and service information, such as dates and times of your booking, type and size of move, access details for properties, special instructions, and information about items to be moved where this is relevant to the service.
Communication records, including information you provide by telephone, in writing, through online forms, or in any other communication with us.
Payment and transaction data, such as payment confirmations and basic billing details. We do not store full payment card details; where card payments are processed, these are handled by secure payment processors.
Technical and usage data, where applicable, such as information about how you found our services, basic website analytics information, or device information when you visit our website, to the extent that this constitutes personal data.
Any other information you choose to provide to us that is necessary for arranging and delivering our services.
3. Lawful Bases for Processing
We will only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process personal data to enter into and perform our contract with you, including taking steps at your request before entering into a contract. This covers making bookings, arranging and providing our man with van services, managing payments, and communicating with you about your booking.
Legal obligation: We may process personal data where necessary to comply with legal and regulatory obligations, such as record keeping, tax, and accounting requirements.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our services, handling customer queries and complaints, preventing fraud or misuse of our services, and maintaining business records.
Consent: In some cases, we may rely on your consent, for example, where we send certain types of optional marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time.
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide and manage our services, including arranging bookings, planning routes, completing moves, and handling any follow-up issues.
To communicate with you about your enquiries and bookings, including confirming your booking, providing updates, and responding to your questions or concerns.
To manage payments, refunds, invoices, and related financial records, and to prevent and detect fraudulent or unauthorised transactions.
To manage our relationship with you as a customer, including requesting feedback on our services and dealing with complaints or disputes.
To operate, evaluate, and improve our business, including analysing use of our services, developing new services, and maintaining the security and integrity of our systems.
To comply with legal and regulatory requirements, including responding to lawful requests from public authorities where we are required to do so.
5. Data Sharing and Processors
We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or independent controllers depending on the circumstances.
Data processors acting on our behalf may include:
Information technology and hosting providers who support our systems and data storage.
Customer management and administration service providers.
Secure payment processing providers to handle card or electronic payments.
Professional advisers such as accountants or legal advisers, where necessary for the management of our business.
In all cases where we use data processors, we ensure that appropriate contractual and technical safeguards are in place to protect your personal data and ensure it is only processed in accordance with our instructions and applicable law.
We may also share personal data with public authorities, law enforcement, or regulators where required by law, or where we consider it necessary to protect our rights, property, or the safety of our customers or others.
6. International Data Transfers
Our primary processing of personal data takes place within the United Kingdom or the European Economic Area. If personal data is transferred outside these regions, we will ensure that appropriate safeguards are used, such as standard contractual clauses or an equivalent mechanism recognised by data protection law, to provide an adequate level of protection for your personal data.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
In general, this means:
Booking and service data are kept for the duration of our relationship with you and for a reasonable period afterwards to handle any queries, claims, or complaints.
Financial and invoicing records are kept for the period required by applicable tax and accounting laws.
Communications and correspondence may be retained for a period necessary to manage our relationship with you and to evidence our interactions, after which they are securely deleted or anonymised.
When personal data is no longer required for the purposes described in this Privacy Policy, we will securely delete it or anonymise it so that it can no longer be linked to you.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include access controls, secure storage, and staff awareness of data protection responsibilities. While we take reasonable steps to safeguard your data, no system or transmission can be guaranteed to be completely secure.
9. Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will respond to any valid request without undue delay.
Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how we process it.
Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: You can request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our processing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a commonly used, machine-readable format and ask us to transmit it to another controller where technically feasible.
Right to object: You can object to processing based on our legitimate interests, including any direct marketing activities, where you believe your interests or fundamental rights and freedoms outweigh our legitimate interests.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.
10. Children
Our services are primarily aimed at adults arranging transport or moving services. We do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
12. Contact Regarding Privacy
If you have any questions about this Privacy Policy, our data protection practices, or wish to exercise any of your rights, you can contact us using the usual contact channels you use to arrange services with Man with Van South Wimbledon. Please provide enough information to allow us to identify you and respond to your request.
